ERP Systems Implementation In The Higher Education Sector: A Case Study
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Authors
Rabaa’i, Ahmad
Issue Date
2015
Type
Journal Article
Peer-Reviewed
Peer-Reviewed
Language
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Abstract
In response to a range of contextual drivers, the worldwide adoption of ERP Systems in Higher Education
Institutions (HEIs) has increased substantially over the past two decade. Though this demand continues to grow,
with HEIs now a main target market for ERP vendors, little has been published on the topic. This paper reports a
sub-study of a larger research effort that aims to contribute to understanding the phenomenon of ERP adoption and
evaluation in HEIs in the Australasian region. It presents a descriptive case study conducted at Queensland
University of Technology (QUT) in Australia, with emphasis on challenges with ERP adoption. The case study
provides rich contextual details about ERP system selection, customization, integration and evaluation, and insights
into the role of consultants in the HE sector. Through this analysis, the paper (a) provides evidence of the dearth of
ERP literature pertaining to the HE sector; (b) yields insights into differentiating factors in the HE sector that
warrants specific research attention, and (c) offers evidence of how key ERP decisions such as systems selection,
customization, integration, evaluation, and consultant engagement are influenced by the specificities of the HE
sector.
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Journal
Volume
4
Issue
10