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dc.contributor.authorLawkobkit, Montri
dc.contributor.authorSpeece, Mark
dc.description.abstractThis study integrates service fairness into a post-acceptance model of information system continuance. This study added constructs based on Greenberg's (1993) four-component taxonomy of organisational justice. The research model seeks to be useful in predicting post-acceptance satisfaction, which enhances continued usage of services together with a technological product. The results show that perceived usefulness and satisfaction influence continuance intention, as the post-acceptance model predicts. Three of the four distinct service fairness dimensions, systemic, configural and interpersonal fairness significantly enhanced post-acceptance satisfaction. However, the relationship between informational fairness and satisfaction was negative and significant.
dc.relation.journalInternational Journal of Internet and Enterprise Management
dc.titleService Fairness and IS Continuance Model in Cloud Computing
dc.typeJournal Article

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